Guide: Create Order Return

Create Order Return

Create Order return

• Purchase Order with Approved statusandreturn request time within X days after delivery dateanddelivery status is Completely Deliveredand Order Status is Delivered.
• Set Return Policiesin vendor detail

• Step 1.Go to Order Returnsmenu under Purchasemodule from the left sidebar-> Click Newbutton
• Step 2. In the Add New Order Return page, fill in the requested details: 1. Select the Purchase Order2. Select Return type: Fullyor Partially If you choose Partially: you can edit the quantity item or delete items.If you choose Fully: Do not allow to edit the quantity item or delete items
• Step 3. Clickthe Savebutton.Each Purchase order can only create 1 return order and cannot edit the return order after being saved (including admin).Return order after being saved will be in Draft state, and it will be displayed in the Order Return menu at the respective vendor portal.
• Step 4. Go to vendor portal ->Order Returnmenu -> vieworder return detail-> click Confirmor Reject If Vendor chooses Reject → the order return status changes to Canceled→ admin cannot create refund If Vendor selects Confirm → the order return status changes to Confirmed-> allows admin to create a refund.
• Step 5. Go to Inventorymodule →Receiving-Exporting return ordermenu -> Click Addbutton and select Delivery return purchasing goods
• Step 6. Select Purchasing Return Orderand select Related data -> Save.
• Step 8.System automatically redirects to Inventory delivery management,approves Inventory delivery (if there is an Inventory Delivery approval in the setting).